1. Learn about this resource. 

Residents can ask for help with a problem involving their bank, insurance company, mortgage lender, investment advisor, student loan servicer, or other financial service companies and professionals that operate in DC. We—DC Government—will thoroughly review your problem and work with you to identify if there is a solution that can solve your problem. If your issue requires further investigation or criminal prosecution, we will refer the matter to the proper authorities.

 

This service is called Consumer Complaints and is offered by The Department of Insurance, Securities and Banking.

2. Check if you are eligible.

You are eligible if you live in DC.

get help dealing with a problem with a financial institution?

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This page was last updated February 2021.