1. Learn about this resource. 

Residents can connect to a financial navigator, a live person who will guide you to local and national resources to help you:

  • Budget to pay for living expenses

  • Get supplemental income after a job loss

  • Make a plan to pay off debt

  • Look for protection from scams

  • Find childcare, older adult services, or immigrant services

  • Figure out how to plan for your financial future


This free service is called Financial Navigators and is offered by the Department of Insurance, Securities and Banking, in partnership with the United Planning Organization, a local nonprofit.

2. Check if you are eligible.

You are eligible if you live in DC.

talk to someone about your financial questions?


4. Gather more information.

What happens after I apply?

  1. You will answer questions about your financial situation on the phone or online.
  2. If a financial navigator is not available right away, you’ll schedule a time to talk with them for 30-40 minutes.
  3. You will meet with the navigator to discuss your concerns. During this meeting, the navigator will ask you a few additional questions about your situation.
  4. The navigator will talk to you about available resources based on your situation. Afterward, they’ll send information about the resources to your email address.
  5. The navigator will reach out to you 3-5 business days later to see if you have used any of the resources.

Are there any additional requirements I should know about?

Before you talk to a financial navigator about your financial questions, you’ll be asked to electronically sign or verbally agree to a disclosure document. You’ll have a chance to ask questions about the document before you agree.

Who should I contact if I have questions?

First, take a look at the frequently asked questions at the bottom of the page. If you still have questions, please reach out to the Financial Navigators team by phone at (202) 231-7908, Monday to Friday, 9 am to 5 pm. Or, you can email the team at fn@upo.org using the subject line “Financial Navigators Question.”

I still need help with my finances. What should I do?

You can find information about other resources that might help on our finances resources page.

Frequently Asked Questions

Am I required to take the financial navigator’s recommendations? No, taking the next steps to use the recommendations is up to you. What type of resources does a financial navigator share? The recommendations depend on your situation. For example, if you’d like to pay off a debt, the financial navigator will show you a resource that explains how to negotiate your existing debt and how to make your minimum payments. If you need legal services to help with an attempted scam, the financial navigator will tell you about a program that offers free or reduced legal assistance. Is a financial navigator the same as a financial counselor? No. A financial navigator shares resources that can help you with your situation, but they cannot provide ongoing advice and support. I already talked to a financial navigator, but now I have another issue I’d like help with. Can I talk to a financial navigator again? Yes! Call our hotline at (202) 231-7908, Monday to Friday, between 9 am and 5 pm, email fn@upo.org, or sign-up anytime using the online portal to talk to a financial navigator about your new issue. You’ll need to answer some questions about your situation each time you’d like to speak to a navigator.

Do all eligible applicants get to access to this service?


This resource is provided by:

Keywords: phone, banking, savings, credit, unemployment, caretaking, financial planning


This page was last updated March 2021.

3. Sign-up.

You can sign-up by: